The car financing industry is often associated with complex processes and a lack of transparency, which can create barriers for buyers, sellers, and dealers.
My Team
My Team
Innovative Solutions for a Seamless OLX Autos Experience
By streamlining the loan pre-approval process, providing educational resources, personalising the experience, and improving communication,
Reduce the loan approval process time by 6–9 days, achieving a 50-30%
Personalised financing experiences and transparent communication helped to build trust and confidence
Clear and comprehensive information, OLX Autos has increased pre-approval rates.
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Reduce Loan approval Time ( by Days)
Improving homes with expert craftsmanship for years
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Reduce Loan approval Time ( by Days)
Improving homes with expert craftsmanship for years
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Reduce Loan approval Time ( by Days)
Improving homes with expert craftsmanship for years
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Pre-approval Submission
417 of pre-approval requests generated
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Pre-approval Submission
417 of pre-approval requests generated
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Pre-approval Submission
417 of pre-approval requests generated
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0%
Pre-approved
217 pre-approved loans approved
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Pre-approved
217 pre-approved loans approved
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Pre-approved
217 pre-approved loans approved
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Overall Improvement
enable users to receive financing more quickly, enhancing their overall experience.
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Overall Improvement
enable users to receive financing more quickly, enhancing their overall experience.
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Overall Improvement
enable users to receive financing more quickly, enhancing their overall experience.
Current Landscape
Current Landscape
Current Landscape
Enhancing the Car Financing Experience
The car financing industry is often associated with complex processes and a lack of transparency, which can create barriers for buyers, sellers, and dealers.
About us
About us
About us
Leverage financing easily with competitive benchmarking
EMIs speed-up to get their desired car. Focus on quality leads for better underwriting; redirect rejected leads to other financiers.
Building an end-to-end lead flow system to improve efficiency with all stakeholders
Design Opportunities
Design Opportunities
Design Opportunities
A Journey of Insights, Innovation, and Impact
To achieve the goal of enhancing the car financing experience at OLX Autos, this project has set the following research objectives:
Transparency and building trust
Design a scalable method to provide financing to all users and cars across different countries. Engage and involve users, ensuring greater transparency, personalisation, and reduction of cognitive biases to facilitate favourable loan decisions and build trust.
Transparency and building trust
Design a scalable method to provide financing to all users and cars across different countries. Engage and involve users, ensuring greater transparency, personalisation, and reduction of cognitive biases to facilitate favourable loan decisions and build trust.
Transparency and building trust
Design a scalable method to provide financing to all users and cars across different countries. Engage and involve users, ensuring greater transparency, personalisation, and reduction of cognitive biases to facilitate favourable loan decisions and build trust.
Refit completely transformed our kitchen, making it both beautiful and highly functional. The craftsmanship was outstanding, and the team was professional and communicative throughout. We couldn’t be happier with the result!
Rachel Morgan
Unified Process
Identify opportunities to streamline the loan pre-approval application process and improve the user experience. Usability testing will be conducted to evaluate the current application process on the OLX Autos platform and its competitors and identify areas for improvement.
Unified Process
Identify opportunities to streamline the loan pre-approval application process and improve the user experience. Usability testing will be conducted to evaluate the current application process on the OLX Autos platform and its competitors and identify areas for improvement.
Unified Process
Identify opportunities to streamline the loan pre-approval application process and improve the user experience. Usability testing will be conducted to evaluate the current application process on the OLX Autos platform and its competitors and identify areas for improvement.
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
Cluster of Trust
Evaluate the effectiveness of personalised financing experiences in building trust and reducing cognitive biases.
Cluster of Trust
Evaluate the effectiveness of personalised financing experiences in building trust and reducing cognitive biases.
Cluster of Trust
Evaluate the effectiveness of personalised financing experiences in building trust and reducing cognitive biases.
Refit turned our outdated bathroom into a stunning modern space. The quality of work was excellent, and the team was incredibly professional from start to finish. We love our new bathroom and would definitely use Refit again!
Laura Davies
METRICS
Measure the impact of design interventions on efficiency, loan approval process time, and user satisfaction. Surveys and A/B testing will be used to gather quantitative data and measure the impact of design interventions on key metrics.
METRICS
Measure the impact of design interventions on efficiency, loan approval process time, and user satisfaction. Surveys and A/B testing will be used to gather quantitative data and measure the impact of design interventions on key metrics.
METRICS
Measure the impact of design interventions on efficiency, loan approval process time, and user satisfaction. Surveys and A/B testing will be used to gather quantitative data and measure the impact of design interventions on key metrics.
Provide instant pre-approval
Michael Turner
How we can start?
How we can start?
How we can start?
Driving Insights: Innovative Research Methods to Revolutionize Car Financing
Conduct interviews with buyers, sellers, and dealers to understand their experiences, pain points, and expectations in the car financing process. These interviews will provide valuable insights into the challenges faced by users and their needs and preferences.
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Redefining
Redefining
Redefining
A Journey of Insights, Innovation, and Impact
A Journey of Insights, Innovation, and Impact
A Journey of Insights, Innovation, and Impact
To achieve the goal of enhancing the car financing experience at OLX Autos, this project has set the following research objectives:
To achieve the goal of enhancing the car financing experience at OLX Autos, this project has set the following research objectives:
Refit completely transformed our kitchen, making it both beautiful and highly functional. The craftsmanship was outstanding, and the team was professional and communicative throughout. We couldn’t be happier with the result!
Rachel Morgan
Refit completely transformed our kitchen, making it both beautiful and highly functional. The craftsmanship was outstanding, and the team was professional and communicative throughout. We couldn’t be happier with the result!
Rachel Morgan
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
Usability Testing
Usability testing will involve observing users as they navigate through the application process and collecting feedback on their experience.
Usability Testing
Usability testing will involve observing users as they navigate through the application process and collecting feedback on their experience.
Usability Testing
Usability testing will involve observing users as they navigate through the application process and collecting feedback on their experience.
Laura Davies
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
Efficiency & Trust
Efficiency & Trust
Efficiency & Trust
OLX Autos' Innovative Approach for Enhanced Trust and Efficiency
Innovative design strategies and a user-centric approach, OLX Autos aims to enhance the car financing experience for buyers, sellers, and dealers.
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Scalability
Scalability
Scalability
Design Solution
Design Solution
Design Solution
Proposed solutions and design interventions are expected to have a significant impact on efficiency, user satisfaction, and trust.
Proposed solutions and design interventions are expected to have a significant impact on efficiency, user satisfaction, and trust.
Refit completely transformed our kitchen, making it both beautiful and highly functional. The craftsmanship was outstanding, and the team was professional and communicative throughout. We couldn’t be happier with the result!
Rachel Morgan
LATAM : CX - ADP Pre-Approval Flow
LATAM : CX - ADP Pre-Approval Flow
Refit completely transformed our kitchen, making it both beautiful and highly functional. The craftsmanship was outstanding, and the team was professional and communicative throughout. We couldn’t be happier with the result!
Rachel Morgan
Scalable Solution for Different Entry Points
Scalable Solution for Different Entry Points
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
LATAM : CX - ADP Pre-Approval Flow
LATAM : CX - ADP Pre-Approval Flow
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
TURKEY : CX - ADP Pre-Approval Flow
TURKEY : CX - ADP Pre-Approval Flow
Future Scope
Future Scope
Future Scope
Roadmap to Car Financing Excellence: Strategies for Ongoing Enhancement
To ensure the ongoing enhancement of the car financing experience, the study recommends the following:
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
Regular User Feedback: Regularly gathering user feedback and conducting usability testing will help identify areas for optimisation and ensure that the car financing experience remains user-centric.
Regular User Feedback: Regularly gathering user feedback and conducting usability testing will help identify areas for optimisation and ensure that the car financing experience remains user-centric.
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
Iterative Design Improvements: The design solutions should be continuously iterated and improved based on user feedback and usability testing. This will help optimise the user experience and address any issues that may arise.
Iterative Design Improvements: The design solutions should be continuously iterated and improved based on user feedback and usability testing. This will help optimise the user experience and address any issues that may arise.
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
Collaboration with Stakeholders: Collaboration with buyers, sellers, dealers, and other stakeholders in the car financing industry will help gather valuable insights and ensure that the design solutions meet their needs and expectations.
Collaboration with Stakeholders: Collaboration with buyers, sellers, dealers, and other stakeholders in the car financing industry will help gather valuable insights and ensure that the design solutions meet their needs and expectations.
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
External garden path build
Our team designed and built a durable, visually appealing garden path to enhance the outdoor space. Using premium materials, we created a seamless walkway that blends naturally with the landscape, providing both functionality and aesthetic charm. The result is a stylish, well-crafted path that elevates the overall garden design.
External Works
1 month
The team at Refit did an amazing job on our garden path. It’s sturdy, looks fantastic, and has completely transformed our outdoor space. They listened to our vision and delivered exactly what we wanted—highly recommended!
Michael Turner
Continuation of Research: Continued research and user feedback should be collected to identify any new pain points or emerging needs in the car financing process.
Continuation of Research: Continued research and user feedback should be collected to identify any new pain points or emerging needs in the car financing process.
By following these recommendations, OLX Autos can maintain its position as a leader in the industry and continue to deliver an enhanced car financing experience to its users.